FREQUENTLY ASKED QUESTIONS

Our products always arrive with a complementary 2-year warranty. Warranty requests should be handled by the shop from the origin of purchase.Warranty for eco-shield.

DBRAMANTE1928 INDIA PRIVATE LIMITED warrants eco-shield products against breakage, defects in materials and workmanship under normal use for a period of TWO (2) YEARS, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear, damages caused by operating the product outside of its intended use, or loss. If a valid claim is made during the applicable period, dbramante1928, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value.

Please contact us at dbramanteindia1928@gmail.com. It's important that your email should include your full name, address, contact phone number and your receipt (web order number if placed at dbramante1928.com) plus images and a brief description of your issue. We aim to get back to you within 24 hours.

While placing an order, we require your name, email address, contact number, shipping (and billing unless same).

For domestic orders, you can choose to pay on delivery or pay using your credit / debit card, net banking, e-payments or bank transfer.

In case your delivery location is within India, you can select Cash on Delivery as a valid payment mode.

In case there is some technical glitch and your payment fails while placing an order, please reload the page and try again. Kindly ensure your Internet Connection is not disrupted. It is possible the payment page timed out or there was a redirecting issue. If you continue to face this issue, please connect with us via Email/ WhatsApp our Customer Support Team will assist you in placing your order with us.

When placing an order with Dbramante India, your email address becomes your registered email address that becomes the basis for further communication regarding your order.

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